20 years of experience in the steel grating industry
After-sales service commitment
We strictly implement the "After-sales Service Commitment Letter", and we are convinced that high-quality, systematic, comprehensive and efficient service is the basis for career development. After years of continuous exploration and enterprising, we have formed the service concept of "customer as the core and quality as the first life of the enterprise". With strict management and advanced technology as the goal to create a domestic first-class service company, we have formulated a quality policy of "standardized management system, strict process control, guaranteed product quality, and satisfied customers", and adhere to the "customer first" principle Build a good sales service system to provide customers with high-quality pre-sale, sale and after-sales service!
I. Pre-sales service commitment
1. Provide professional consultation. Answer your professional technical questions within 2 hours.
2. Provide detailed information. Mail out the technical information you need within 4 hours, and strive to receive it within two days.
3. Provide a reasonable quote. Provide you with a reasonable quote within 2 hours.
4. Provide inspection reception. Receive your inspections at any time and try to provide various convenient conditions for your inspections.
Service pledges during sale
1. Sign the contract and technical agreement with you by adopting the unified National Industrial Product Sales Contract.
2. Consciously abide by the contract law to ensure the smooth implementation of contracts and technical agreements.
3. Make every effort to provide you with high-quality products on time and in quantity, and use the best transportation method to ensure that you receive the goods intact.
4. Actively communicate with users, respect user arrangements, and provide users with thoughtful technical support.
5. Regardless of the size of the contract, all customers are fair in terms of price and service.
6, timely delivery after confirmation of drawings, without delay.
Third, after-sale service commitment
1. We will provide relevant technical information according to customer requirements.
2. The product has quality problems. If there is a contract, the contract shall be agreed.
3. We guarantee telephone guidance within 15 minutes.
4. We maintain the products sold for one year free of charge, except for those stipulated in the contract.
Wuxi Tonghui Steel Grating Co., Ltd.